What Online Communications Can Offer To Medical Centres Doctor Surgeries?
Rush hour:
When the phones are busy, we will not test your patients. We can help with busy call periods and handle
patient calls efficiently direct the calls to the right department with auto live queuing.
Staff abuse:
There are a few ways we can help you here? Auto-matted call recording is the most effective! Happier patients are less abusive.
Staff receiving less abuse is happier. Simple, isn't it?
Out of hours:
Now you can ensure that all calls that you receive when
you surgery is closed are handled as professionally as when you're open. Our Mitel real time scheduling software can route
calls on time day and number or a mixture of all three. So if you need to automatically transfer out of hours calls then this
a must for your doctors practice? Also can take patient bookings for your medical centre and can integrate with Vision, Emis
patients can book appointment automatically 24 hours a day. That makes your life a bit easier!
Guaranteed:
Don't risk getting the wrong the wrong solution? Only Online Communications gives you:
* Full free project management to ensure you get exactly what you want
* Full
onsite programming meeting, training on how to use the phone system also basic programming training.
* Inclusive maintenance
to ensure that even when your needs change, you'll always have exactly what you want.
Costs
Monthly costs can be fixed per user or system and cover you for everything you need - equipment, lines, calls, and maintenance
cover. We can price your business telephone system with you quickly and easily.
Main problems doctors' surgeries face?
Patients waiting too long to be answered!
Not enough lines for patients and staff members!
No queuing system i.e. press 1 for booking appointments Press 2 for Nurse Press 3 for opening times Call recording
this will help improve patients who abuse staff members!
Call forwarding to out of hours when surgery is closed.
Online Communications doesn't just end here? Our dedicated
support team will look after any issues or programming future enhancements you require. Once the system has been installed
online communications will assign you a dedicated account manager to help and advise you with latest software upgrades and
future enhancements from Mitel.
About Online Communications
Online Communications is committed to helping medical centres Doctors surgeries also totally
committed to provide excellent patient care. Mitel / Inter-Tel 5000 telephone systems are truly designed for this type
of application. At Online Communications our team specialises in providing systems that are fully tailored to your requirements.
And the most important thing for surgeries the Mitel is totally flexible for future add-ons.
Online communications
has been working alongside healthcare organisations for many years. Our dedicated healthcare team will help you to design
and implement systems which help to increase the efficiency of your practice.
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Typical Doctors Surgery Solution!
For a small
surgery with 2 lines and 10 handsets, four port auto attendant with voicemail Rental £93.75 per month Support
Contract £225.00 Per Year
Benefits: - 1. Live Call Queuing
- 2. Voicemail
- 3. Real time scheduling for surgery opening times
- 4. Automatic divert to out of hours NHS helpline
- 5.
Digital ISDN lines
So you can see this is a very affordable
solution! Online Communications can save you even more we can look at your line rental and call charges! We could save you
up to 33% saving!
This is what you could get if you talk to us! Mitel CS5000 IP Networking Platform Phone System!
Call Recording
For Doctors Surgeries! It is not compulsory to implement call recording in to doctor's
surgeries but it can be a real asset to your running a smooth operation. For example a patient is rude or abusive on the phone!
Or patient is discussing an appointment or talking to the doctor or nurse all calls can be recorded to protect your staff
and patients. Call Recording is not expensive in
fact for a small surgery with 20 handsets and six lines the starting price is about £3,850.00! You will be able to access
all call recordings by name, time, date, and telephone no. The call recordings are saved on DVD or hard drive of the computer. For a FREE quotation or a demonstration please call today 0845 658 8330
I
get asked everyday from practice mangers! How can I get the calls answered more efficiently? One answer is look at how many
lines are coming in to the practice, in most cases surgeries are using one line or might be two lines and a bypass for the
staff! If you are looking after 1000 patients that's fine! But if your surgery has more than say 3-7000 patients you need
more lines that's where you will gain straight away. Call Queuing is very important this will help your patients keep
calm because they know the call has been answered and they can make their choice to stay on the line or call back later.
Another problem Surgeries face is automated messages i.e. when your surgery opens and closes bank holidays,
weekends! The answer is quite simple you need Mitel 5000 solution this offers fully automated real time message scheduling
you only need to input the information in once the system remembers by time and date what message to say. Also very important
to surgeries out of hours your surgery is closed! This is simple we can automatically transfer the call to another destination
for example NHS out of hours help line.
Online Communications can help with all of the above for further information please contact us.
Online Communications can offer basic call recording facility this
is standard with the Mitel 5000 solution. We can offer you more advanced call recording is it's becoming ever
more important, It allows you to record ALL calls in and out of the surgery, ARCHIVE all recorded calls to DVD, and
provides an easy to use SEARCH facility (by date or phone number). This powerful facility is proven to reduce verbal abuse
from patients and helps protect the integrity of your GPs from opportunistic legal actions.
Another Important Point! Choosing
the right solution for surgery or medical centre is very important I know we all like to get a good deal cheap calls! Cheap
line rental! You will also get people saying FREE Phone System! Unfortunately we all know you do not get anything for free
the cost will be hidden somewhere. 08444 Numbers they are sold as revenue makers for the surgery! But do we really want to
make the patients pay for this! Online Communications are committed to offer you honest trustful information.
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