I get asked everyday from practice mangers! How can I get the calls answered more efficiently?
One answer is
look at how many lines are coming in to the practice, in most cases surgeries are using one line or might be two
lines and a bypass for the staff! If you are looking after 1000 patients that’s fine. But if your surgery has more than say 3-7000 patients you need more lines that’s
where you will gain straight away. Call Queuing is
very important this will help your patients keep calm because they know the call has been answered and they can make there
choice to stay on the line or call back later.
Another problem Surgeries
face is automated messages i.e. when your surgery opens and closes bank holidays, weekends! The answer is quite simple you
need Mitel 5000 solution this offers fully automated real time message scheduling you only need to input the information in
once the system remembers by time and date what message to say. Also very important to surgeries out of hours your surgery
is closed! This is simple we can automatically transfer the call to another destination for example NHS out of hours help
line.
Online Communications can help with
all of the above for further information please do contact us.
Online Comminications can
offer basic call recording facility this is standard with the Mitel 5000 solution. We can offer you more advanced call
recording is it's becoming ever more important, It allows you to record ALL calls in and out of the surgery, ARCHIVE
all recorded calls to DVD, and provides an easy to use SEARCH facility (by date or phone number). This powerful facility is
proven to reduce verbal abuse from patients and helps protect the integrity of your GPs from opportunistic legal actions.
Another Important
Point!Choosing the right solution for surgery or medical centre is very important I know we all like
to get a good deal cheap calls! Cheap line rental! You will also get people saying FREE Phone System! Unfortunately we all
know you do not get anything for free the cost will be hidden somewhere. 08444 Numbers they are sold as revenue makers for
the surgery! But do we really want to make the patients pay for this!Online Communications are committed to offer
you honest trustful information.
Online communications are
proud to offer Patient Partner from the leader’s automated check in software from Voice Connect. For free demostration
please contact our sales team.
Patient Partner is a system that allows your patients
to book, cancel, check or change appointments at any time, night or day using their telephone. The system is a PC/Server based
solution, which connects to your practice's telephone system. Patient Partner also integrates with your electronic appointment
book, ensuring that it can operate in 'real time'.
Ease the pain of the early morning rush
Main Benefits
o Extend
reception opening hours 24 hours a day o Ease the pain of early morning / peak time congestion o
Manage, improve and ease telephone access o Patients can change or cancel appointments o
Promote and administer appointments for seasonal/specific clinics
Health Check?
Call 0845 658 8330
So why not get a health check on your current phone system! We could save you a lot
of money. Improve on Patient care!
For
a small surgery with 2 lines and 10 handsets, four port auto attendant with voicemail Rental £93.75
per month Support Contract £225.00 Per year
Benefits:
Live
Call Queuing
Voicemail
Real
time scheduling for surgery opening times
Automatic divert
to out of hours NHS helpline
Digital ISDN lines
So you can see this is a very affordable solution!Online Communications can save you even more we can look at your line rental and call charges! We could save
you up to 33% saving!
This is what you could get if you talk to us! Mitel CS5000 IP Networking Platform
What
Online Communications Can Offer To Medical Centres Doctor Surgeries?
Rush hour: When the phones are busy, we will not test your patients. We can help with busy call periods and handle patient calls efficiently
direct the calls to the right department with auto live queuing.
Staff abuse: There are a few ways we can help you
here? Auto-matted call recording is the most effective! Happier patients are less abusive. Staff receiving less abuse are
happier. Simple, isn't it?
Out of hours: Now you can ensure that all calls that you receive when you surgery is
closed are handled as professionally as when you’re open. Our Mitel real time scheduling software can route calls on
time day and number or a mixture of all three. So if you need to automatically transfer out of hour’s calls then this
a must for your doctors practice? Also can take patient bookings for your medical centre and can integrate with Vision, Emis
patients can book appointment automatically 24 hours a day. That makes your life a bit easier!
Guaranteed: Don't
risk getting the wrong the wrong solution? Only Online Communications gives you:
* Full free project management to ensure you get exactly what you want * Full onsite programming
meeting, training on how to use the phone system also basic programming training. * Inclusive maintenance to ensure
that even when your needs change, you'll always have exactly what you want.
Costs Monthly costs can
be fixed per user or system and cover you for everything you need - equipment, lines, calls, and maintenance cover. We can
price your business telephone system with you quickly and easily.
Main problems doctors’ surgeries face?
Patients waiting too long to be answered!
Not enough lines for patients and staff members!
No queuing system i.e. press 1 for booking appointments Press 2 for Nurse Press 3 for opening timesCall recording
this will help improve patients who abuse staff members!
Call forwarding to out of hours when surgery is closed
Online Communications doesn’t just end here? Our dedicated support
team will look after any issues or programming future enhancements you require. Once the system has been installed online
communications will assign you a dedicated account manager to help and advise you with latest software upgrades and future
enhancements from Mitel.
About Online Communications
Online communications is committed to helping medical centres Doctors surgeries also totally
committed to provide excellent patient care. Mitel / Inter-Tel 5000 telephone systems are truly designed for this type
of application. At Online Communications our team specialises in providing systems that are fully tailored to your requirements. And the most important thing for surgeries the Mitel is totally flexible for future add-ons. Online communications
has been working alongside healthcare organisations for many years. Our dedicated healthcare team will help you to design
and implement systems which help to increase the efficiency of your practice.
Online Communications what we can offer Digital phone systems, VoIP solutions, Aastra Business Telephone Systems, Mitel Voice Over IP solutions, Phone Systems Surgerys Voice Recording, Voice Mail, Live Queuing, school college solutions, hotel front of house packages.,
Broadband Packages,
ISDN Connections, Call Line Discount Packages, Call Centre Applications
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